Public Services

Who We Are

Public Services staff serve as the principal point of contact for all who visit Kelvin Smith Library or use its resources and services either electronically or in person. Our services and staff support the teaching and research mission of the university by providing user centered services and access to and assistance with utilizing top quality resources in a safe, welcoming, and inspiring environment.

The Department encompasses a wide range of activities including:

• Borrowing Services
• Reference
• Library Instruction/Information Literacy
• Center for Statistics and Geospatial Data
• Building and Stacks Management

Staff Directory

Catherine Wells	Assistant Director for Public Services	216-368-5201	catherine.wells@case.edu
Karen Oye	Head of Customer Services	216-368-5309	karen.oye@case.edu
Janet Klein	Manager of Main Service Desk	216-368-4245	janet.klein@case.edu
Brian Gray	Head of Reference	216-368-8685	brian.c.gray@case.edu
Ann Vander Schrier	Manager,Center for Statistics & Geospatial Data	216-368-8689	ann.vanderschrier@case.edu

Departmental Links

• Reference Department
• KSL News Blog
• Center for Statistics and Geospatial Data  
• Alumni Services
• Library Instruction/Information Literacy 
• Copyright Information/Fair Use
• Circulation
• Course Reserves
• ILLIAD (Interlibrary Loan)     
• Freedman Center

Procedures and Documentation

• Borrowing Services & Policies  
• CPL@Case (http:// library.case.edu/ksl/services/circ/cplatksl.html)
• Visitor Services & Policies
• KSL Faculty Handbook