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BE PART OF IT!  2008 Service Quality Survey

 

The LibQual 2008 survey is now closed.  LibQUAL 2008 Survey Results are posted here and include:

 

Overview of the Survey

To measure the effectiveness of services and to identify best practices, the Case Western Reserve University libraries (the Kelvin Smith Library, the Cleveland Health Sciences Library, the Law Library, and the Lillian F. and Milford J. Harris Library) are conducting LibQUAL+, a library service quality survey. This page provides answers to frequently asked questions (FAQs) about LibQUAL+ and contains an Informed Consent Notice. The FAQs are based on those at the LibQUAL+ Website (http://www.libqual.org) and on those developed by other universities that have administered LibQUAL+.

 

INFORMED CONSENT NOTICE

Please read this notice carefully before you choose to take the LibQUAL+ survey. If you have questions or concerns, please read the FAQs in the next column. Please do not take the survey if you are under 18 years of age.

The purpose of the LibQUAL+ survey is to help the libraries of Case Western Reserve University measure library service quality.

The results of the survey will help us to better respond to your expectations for library and information services. If you choose to participate in the survey you will benefit because the libraries will be able to better assess the returns on investments in terms of user evaluations of service quality. Strengths and weaknesses across several dimensions defining service quality will be identified.

It takes pproximately 10-15 minutes to complete the survey of 27 questions. Your participation in this survey is completely voluntary. The questionnaire is straightforward and involves no deception or coercion. You are free to decline to participate in the survey and can choose to leave the survey without finishing it.

If you have any questions about the administration of the survey at Case, please send an email message to libqual@case.edu or call (216) 368-4248. For more information about your rights as a research participant please contact the Case Western Reserve University Institutional Review Board at (216) 368-6925 or write: Case Western Reserve University; Institutional Review Board; 10900 Euclid Ave.; Cleveland, OH 44106-7230. By completing the survey, you indicate that you agree to the conditions of this project and give voluntary consent for participation.

I have read and understand the information above. I voluntarily consent to participate in the survey.

Take the survey

FAQs (Frequently Asked Questions)

1. What is LibQUAL+?

2. How will I benefit from taking the LibQUAL+ survey?

3. How will the LibQUAL+ survey be conducted?

4. Are LibQUAL+ survey responses confidential?

5. Is participation in the LibQUAL+ survey voluntary?

6. Are there risks involved?

7. How much of my time will the LibQUAL+ survey take?

8. Is there an incentive prize?

9. What is the format of the survey?

10. Why is the survey so redundant?

11. May I skip questions that do not apply to me?

12. Which browsers are supported?

13. Is the survey compatible with text-to-speech web browsers?

14. I did not receive an invitation. May I still participate in the survey?

15. Whom do I contact with questions or problems not addressed here?

 

Frequently Asked Questions (FAQs)

 

1. What is LibQUAL+?
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL)-- http://www.arl.org/arl/index.shtml. The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library.

2. How will I benefit from taking the LibQUAL+ survey?
Your opinion counts!The survey gives you an opportunity to tell us where you think our services need improvement so that we can better meet your expectations.

3. How will the LibQUAL+ survey be conducted?
LibQUAL+ is a Web-based survey. Case Western Reserve University students, faculty, and staff will receive an invitation from the directors of the Case Western Reserve University libraries to participate in the survey. The invitation will contain a link to the LibQUAL+ survey instrument.

4. Are responses confidential?
Yes! The LibQUAL+ approach to confidentiality is guided by the ethical standards of the American Psychological Association (http://www.apa.org/ethics/code2002.html) Survey responses go to a secure server designated by ARL. Survey results will be reported in the aggregate only and will remain anonymous. Each response will be disaggregated as it reaches the server and survey results will be reported to participating institutions as aggregate mean score data. Individual responses of participants will not be identifiable.

5. Is participation in the LibQUAL+ survey voluntary?
Yes! Participation is completely voluntary. If you choose not to participate, your decision will not affect your current or future relations with the Case libraries or Case Western Reserve University. There is no penalty or loss of benefits for not participating or for discontinuing your participation. Moreover, because the survey is anonymous, we have no way of knowing who did or did not participate.

6. Does the survey involve risks?
There are no foreseeable risks to you as a participant in this survey. The survey questionnaire is straightforward and involves no deception or coercion.

7. How much of my time will the LibQUAL+ survey take?
Most respondents will complete the survey in only 10-15 minutes.

8. Is there an incentive prize?
Yes! We value your participation. Although the Case libraries are not compensating participants, those who complete the survey, and so choose, will be entered in a drawing for the one of the following:

  • iPod Touch (one will be raffled)
  • $25.00 gift certificates (three will be raffled)

To enter the raffle, which is optional, a respondent will have the choice of entering an email address at the end of the survey. Email addresses are not saved with responses and there is no way to link an individual's responses to his or her email address. This process ensures confidentiality when entering the drawing.

9. What is the format of the survey?
The LibQUAL+ survey consists of 22 core questions and five local questions that address three service quality dimensions: Affect of Service, Information Control, and Library as Place. Each question has three parts and respondents are asked to indicate (1) the minimum service level they will accept, (2) the desired service level they expect, and (3) the perceived level of service currently provided. This design will permit analysis of gaps between expectations, perception, and minimum acceptance level of service.

10. Why is the survey so redundant?
The survey tests a variety of dimensions of library service, each represented by multiple (and seemingly redundant) questions. The use of multiple/redundant questions allows us to analyze the validity of each dimension through statistical means.


Please do not skip any questions in the LibQUAL+ survey. If you do not wish to answer a question or feel a question does not apply to you, select NA (not applicable). Surveys whose core questions are not completely filled out are not counted in the aggregate scores.

12. Which browsers are supported?
Any browser should work as long as it is not too old. If you have trouble opening the survey link (URL) from within your email invitation, please copy the address and paste it into your Web browser. If you still cannot access the survey, you may contact libqual@case.edu or call (216) 368-4248.

13. Is the survey compatible with text-to-speech Web browsers?
The Web survey form has been tested with JAWS software for the visually impaired.

14. I did not receive an invitation. May I still participate in the survey?
Yes! Staff and administrators of the Case libraries continuously seek feedback from users about materials and services. If you did not receive an email invitation and would like to complete a survey, we will provide you with one. Please send an email message to libqual@case.edu.

15. Whom do I contact with questions or concerns not addressed here?
To learn more about LibQUAL+, please visit the LibQUAL+ Website at: http://www.libqual.org/ If you have questions or concerns about the administration of the LibQUAL+ survey at Case Western Reserve University, please send a message to libqual@case.edu or contact Earnestine Adeyemon, Electronic Resources Librarian, voice: 216-368-4248.

Thank you for your participation!

About Us FAQ

What and Where is Siegal?

The notation "Siegal" in the online catalog refers to the Aaron Garber Library of the Siegal College of Judaic Studies at 26500 Shaker Blvd. Cleveland OH 44122. The Aaron Garber Library is the academic library of the College and the central library of the Cleveland Jewish community. It includes 30,000 volumes, plus periodicals, language tapes, music and text CDs in English, Hebrew and Yiddish. The Library's electronic catalog is part of the online library system managed by Case Western Reserve University, and is included in OhioLINK, the statewide electronic academic catalog system. Online borrowing privileges are reserved for students registered at Siegal College. Community members are welcome to browse the catalog, visit the Garber Library and borrow materials.

For further information, contact by email, or call 216-464-4050 x131 or 132.

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Kelvin Smith Library | 11055 Euclid Avenue | Cleveland, OH 44106-7151 | 216-368-3506