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Iron Mountain Retrieval Request Form

Use this form to request retrieval of items with the location IRON MOUNTAIN STORAGE in the Case Catalog.

  • NOTE: Items are retrieved for current CWRU faculty, staff, and students only.
  • Iron Mountain items are retrieved Monday through Friday, excluding holidays.
  • Library staff call in your requests to Iron Mountain; requests logged at Iron Mountain prior to 3:00 p.m. are generally acted upon the same business day and sent to CWRU the next weekday. Articles may be faxed or mailed the next business day.
  • It is Iron Mountain's policy to photocopy pages when possible, rather than return entire volumes. If you need a chapter or specific pages from a book or thesis, please let us know in "additional comments." Reference Librarians will help you clarify your citations to facilitate the Iron Mountain photocopy-retrieval process. Call 368-6596 if you need citation assistance!

Boxes with labels in bold type are required. If you need assistance in filling out the form, you may call 368-4319 or 368-3506. If you need assistance in completing your citation, please call Reference at 368-6596.

Borrower Information

Iron Mountain Retrieval is a service reserved for current CWRU faculty, staff, and students only, with library accounts in good standing. Requests from affiliates and others, or CWRU individuals not in good standing will be returned unprocessed.


Campus Address:

Campus Phone#:

Major (Students)/Dept. (Faculty & Staff):

Status:[CWRU ONLY]

Delivery Information

Library staff will forward your request to Iron Mountain. Retrieval requests received at Iron Mountain by 3:00 p.m. are generally acted upon the same business day and dispatched the next business day.

When material arrives, it will be held at Kelvin Smith Library for pickup.
Books are not delivered through Campus Mail.

Not needed after:

When Material Arrives, Please:

Only photocopies may be delivered to departments.

Item/Material Information

*University Library reserves the right to limit the number of items retrieved per day for a requestor. In the case of numerous multiple requests on a given day, library staff will assist users in prioritizing multiple requests for efficient retrieval and receipt at Kelvin Smith Library.

Verify title holdings and location in the Case Catalog, before submitting a retrieval request. You can also use the bibliographic information in the Catalog to copy & paste to this form.

Your title may be readily available on OhioLINK. Please order directly on OhioLINK for faster service.

Call Number or SuDoc Number:



Publisher (Place, Name, Date) :


ISBN, OCLC, etc.:

Additional comments

NOTE: A copy of this completed request will be e-mailed to you. This assures you that your request has been received in the ILL office, and enables you to keep track of what you have ordered.

Collections FAQ

Why isn't the book on the shelf?
Find out where a book is before you go to the shelf. Search the Case Catalog to see what it says like
- "Check Shelves" (look on the shelves, find it, & check it out);
- "Just Checked In" (ask staff for help, it's nearby, but too soon to be back on the shelves yet);
- "Off Campus" (out at an OhioLINK school);
- "Due mm/dd/yyyy" (it’s checked out until that date.) 
Tip: If it is not available, order an OhioLINK copy
Can I return books to a different Library?

Return Case or OhioLINK items to any Case library, yes. Case libraries have different hours, so your book might not get checked in on the day you return it if you use a bookdrop.

Return the CPL@Case-KSL books only to KSL, so the collection is here for you & others. Case libraries are not responsible for returning other local libraries’ books. Returning public library books here will not check them off of your account at those libraries.

What does "Check Shelves" mean?
"Check Shelves" means it is supposed to be on the shelf. If it isn’t there, double-check what the Case Catalog currently says to make sure that nobody else has checked it out or has kept it out too long.
How long does reshelving take?
The times are different, depending on what is being reshelved and what time of semester it is. KSL goal: to reshelve journals within 24 weekday hours, reshelve books within 48 hours. During peak times (end of semester) the time can be longer. Ask staff at the Main Service Desk for help.
How do I reserve a book?
Books are on the shelves for anyone who needs them, and are not reserved for individual use. If our book is checked out, order a copy from the OhioLINK.
Where are the UL Storage Stacks?
KSL has a university center half a mile from KSL, where lesser used or brittle books are kept, and the catalog search screen will display "UL Storage." You can visit the Center during daytime hours, or use an online request form to bring back the item to KSL. The center is now called RRCC (Retrospective Research Collections Center.)
Can I get a book or video on a specific date?
Yes, Case faculty, staff, & students can find out more details and use a convenient online request form for Book a Video or DVD  (KSL’s other collections are available only on a first-come basis for everyone, and cannot be booked ahead of time.)
What does a Book on Order mean? When will it get here?
When the catalog item displays “1 copy ordered for (library name)” the item is already in the library getting the final processing labels, etc., and will soon be on the shelf! Ask staff if there are other copies avaialable in OhioLINK in the meantime, or if you have an urgent need.
What is a PIN?
Your PIN is not assigned, you choose what it is and enter it on the Case Catalog at “View Your Library Record,” following the instructions. A Case Library PIN is a Personal Identification Number that protects your information, just like your bank ATM asks for a similar security PIN.
How do I get a library account & where can I look at it?
Case faculty, staff, and students automatically have online library accounts. You can look at it on the Case Catalog under “View your library record.” Use your library account to renew items on line and keep track of what you have checked out or ordered from OhioLINK or RRCC or Iron Mountain sites. Your Case ID is your library card!

View All FAQs

Kelvin Smith Library | 11055 Euclid Avenue | Cleveland, OH 44106-7151 | 216-368-3506