KSL News

RRCC Storage Retrieval Request Form

Materials are retrieved from the Retrospective Research Collections Center (RRCC) weekday afternoons Monday through Friday.
Requests received by 3:00 p.m are usually retrieved by 5:00 p.m.

Library users may also make an appointment to visit RRCC (call 368-4319). This may be quicker and more useful when there is a need to use large amounts of Storage materials.

Books that indicate the location RRCC in the Case Catalog, the online catalog of CWRU libraries, are located approximately 1/2 mile away, in the Case Cedar Service Center, 10620 Cedar Avenue.

Boxes with labels in bold type are required and must be completed in order for the transaction to be successful. RRCC staff can verify item & delivery information (216-368-4319). For help identifying titles, contact KSL Research Services: http://library.case.edu/ksl/contactus/ask/.

Borrower Information

You must be currently affiliated with CWRU and be in good standing. Requests from persons not in good standing will be returned unprocessed.


Campus Address:

Campus Phone#:
Home Address:

City, State, Zip:

Home Phone#:

Full Email (someone@example.com):

Major (Students)/Dept. (Faculty & Staff):


Delivery Information

RRCC items are retrieved weekday afternoons, Monday through Friday.
Requests received by 3:00 p.m. are generally retrieved by 5:00 p.m.

When material arrives, it will be held at Kelvin Smith Library for pickup.
Books are not delivered through Campus Mail.

Not needed after:
When Material Arrives, Please:

Only photocopies may be delivered to departments.

Item/Material Information

*Kelvin Smith Library reserves the right to limit the number of items retrieved per day for a requestor, based on time and staffing constraints. In the case of numerous multiple requests on a given day, library staff will assist users in prioritizing multiple requests for efficient retrieval.
Verify title holdings and location in the Case Catalog, the online catalog, before submitting a retrieval request. You can also use the bibliographic information in the Case Catalog to copy & paste to this form.

Call Number or SuDoc Number:



Publisher (Place, Name, Date) :




ISBN, OCLC, etc.:

Additional Information:


Additional Comments:

(If the item is listed at both RRCC and Iron Mountain, and you would like to request the one at Iron Mountain, please specify here)

Collections FAQ

Why isn't the book on the shelf?
Find out where a book is before you go to the shelf. Search the Case Catalog to see what it says like
- "Check Shelves" (look on the shelves, find it, & check it out);
- "Just Checked In" (ask staff for help, it's nearby, but too soon to be back on the shelves yet);
- "Off Campus" (out at an OhioLINK school);
- "Due mm/dd/yyyy" (it’s checked out until that date.) 
Tip: If it is not available, order an OhioLINK copy
Can I return books to a different Library?

Return Case or OhioLINK items to any Case library, yes. Case libraries have different hours, so your book might not get checked in on the day you return it if you use a bookdrop.

Return the CPL@Case-KSL books only to KSL, so the collection is here for you & others. Case libraries are not responsible for returning other local libraries’ books. Returning public library books here will not check them off of your account at those libraries.

What does "Check Shelves" mean?
"Check Shelves" means it is supposed to be on the shelf. If it isn’t there, double-check what the Case Catalog currently says to make sure that nobody else has checked it out or has kept it out too long.
How long does reshelving take?
The times are different, depending on what is being reshelved and what time of semester it is. KSL goal: to reshelve journals within 24 weekday hours, reshelve books within 48 hours. During peak times (end of semester) the time can be longer. Ask staff at the Main Service Desk for help.
How do I reserve a book?
Books are on the shelves for anyone who needs them, and are not reserved for individual use. If our book is checked out, order a copy from the OhioLINK.
Where are the UL Storage Stacks?
KSL has a university center half a mile from KSL, where lesser used or brittle books are kept, and the catalog search screen will display "UL Storage." You can visit the Center during daytime hours, or use an online request form to bring back the item to KSL. The center is now called RRCC (Retrospective Research Collections Center.)
Can I get a book or video on a specific date?
Yes, Case faculty, staff, & students can find out more details and use a convenient online request form for Book a Video or DVD  (KSL’s other collections are available only on a first-come basis for everyone, and cannot be booked ahead of time.)
What does a Book on Order mean? When will it get here?
When the catalog item displays “1 copy ordered for (library name)” the item is already in the library getting the final processing labels, etc., and will soon be on the shelf! Ask staff if there are other copies avaialable in OhioLINK in the meantime, or if you have an urgent need.
What is a PIN?
Your PIN is not assigned, you choose what it is and enter it on the Case Catalog at “View Your Library Record,” following the instructions. A Case Library PIN is a Personal Identification Number that protects your information, just like your bank ATM asks for a similar security PIN.
How do I get a library account & where can I look at it?
Case faculty, staff, and students automatically have online library accounts. You can look at it on the Case Catalog under “View your library record.” Use your library account to renew items on line and keep track of what you have checked out or ordered from OhioLINK or RRCC or Iron Mountain sites. Your Case ID is your library card!

View All FAQs

Kelvin Smith Library | 11055 Euclid Avenue | Cleveland, OH 44106-7151 | 216-368-3506