KSL News

ASKSL flyer

In-Person Help: Walk-In or By Appointment 

Telephone: (216) 368-3506

Text Message: (216) 220-8261

Email: asksl@case.edu 

  • We respond in less than 2 business days.

Live Chat:

  • Can be found throughout the KSL website and provided databases.
  • If chat is not working, you might need to turn off pop-up blockers.

Interactive FAQ: http://case.libanswers.com/


Contact us FAQ

How do I request that a book (journal, DVD, etc) be purchased for the library?
Choose the "Talk With Us" menu and select the "Suggestion for Purchase" item. The more detailed information you give us about your purchase suggestion the easier it will be to follow up with your request.
I have a complaint. Whom do I talk to?
Any staff member at the Main Service Desk or the Reference Desk will try to resolve your concern. If they are not able to do so, they will refer you to the appropriate library manager for further attention. You can also send a written comment to the library by choosing the "Talk with Us" menu and selecting "Contact Us." Written comments are handled promptly, usually within one or two business days.

View All FAQs

Kelvin Smith Library | 11055 Euclid Avenue | Cleveland, OH 44106-7151 | 216-368-3506