KSL News Blog

November 10, 2009Open House--KSL International News CommonsKelvin Smith Library partners with the International Student Services for an Open House on...
November 9, 2009Honoring All Who Served...Veterans Day Salute at KSLKelvin Smith Library lobby exhibit cases hold treasures from the Civil War to today, and h...
November 8, 2009Find Out More About Zotero: Free Class Thursday 12thLearn expert tips for working on Zotero to capture citations, pages, text, images & more, ...
November 6, 2009Reception @KSL Marks 20th Anniversary of the Fall of the Berlin WallKelvin Smith Library hosts an informal reception commemorating the fall of the Berlin Wall...

Home > Talk With Us > Ask A Librarian

Ask A Librarian Services

Look for this button on our web pages.

Click this button for service and make sure pop-up blocker is not blocking the chat window.

Regular Hours:
Monday-Friday from 1:00pm until Reference Desk closes.
Evenings & Weekends: Reference Desk hours.

Click here to see the current Reference Desk hours.

E-mail us your
reference questions:
askalibrarian@case.edu

We respond within 2 business days.

Call the Reference Desk at:
216-368-6596

Click here to see the current Reference Desk hours.

Instant Messaging Reference Service
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	You can add individual librarians to your contact list. Use Case network IDs.	im.case.edu (Case Faculty, Staff, & Students only)
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Campus Network

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How do I request that a book (journal, DVD, etc) be purchased for the library?: Choose the "Talk With Us" menu and select the "Suggestion for Purchase" item. The more detailed information you give us about your purchase suggestion the easier it will be to follow up with your request.
I have a complaint. Whom do I talk to?: Any staff member at the Main Service Desk or the Reference Desk will try to resolve your concern. If they are not able to do so, they will refer you to the appropriate library manager for further attention. You can also send a written comment to the library by choosing the "Talk with Us" menu and selecting "Contact Us." Written comments are handled promptly, usually within one or two business days.

Kelvin Smith Library | 11055 Euclid Avenue | Cleveland, OH 44106-7151 | 216-368-3506