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Talk With Us

We want to hear what you have to say. Use the forms below to suggest a purchase, ask a reference question or send a comment on anything about Kelvin Smith Library, it's services or resources.

Send us your questions, suggestions and comments from the various links below:  

  • Ask A Librarian - help with your research & studies, including appointments, chat, IM,etc.
  • Contact Us - quick answers to general comments & questions, accounts & PIN, access, etc.
  • Suggestion for Purchase - tell us what you need for your research
  • FAQ's - immediate answers to commonly asked questions like copiers & printers, etc.
  • Website Redesign Survey - help us keep the KSL website working for you!

We're always interested in what interests you, and these forms make it easy to send us your comments & questions.  Thanks for taking the time to Talk With Us!

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Talk With Us FAQ

How do I request that a book (journal, DVD, etc) be purchased for the library?

Choose the "Talk With Us" menu and select the "Suggestion for Purchase" item. The more detailed information you give us about your purchase suggestion the easier it will be to follow up with your request.

I have a complaint. Whom do I talk to?

Any staff member at the Main Service Desk or the Reference Desk will try to resolve your concern. If they are not able to do so, they will refer you to the appropriate library manager for further attention. You can also send a written comment to the library by choosing the "Talk with Us" menu and selecting "Contact Us." Written comments are handled promptly, usually within one or two business days.

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Kelvin Smith Library | 11055 Euclid Avenue | Cleveland, OH 44106-7151 | 216-368-3506

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