Title: Analyst Programmer 3: Systems Support
Mike's library career has been truely organic. With nearly 28 years service contribution to the University, Mike has continually grown his skills from librarianship to one of the main resources for library technology support. Arriving at Case in August of 1983, Mike began earning his Undergraduate degree in Biology which he later completed in January 1989. In February of 1988, Mike started working customer service at the Freiberger library before earning a promotion to work in Interlibrary Loan department. It is there that Mike forged an excellent relationship serving the research community within Case. In the Mid 90's Mike had taken personal interest in working with computers; specifically computer support. Mike had worked through on-line tutorials as well as hands on training to assume the role of an Analyst Programmer I. Mike is currently the administrator of Case Libraries on-line catalog, as well as the Interlibrary Loan system. Mike functions as the main desktop support person for all library staff and public terminals, all aspects of KSL's classroom/meeting room environments, as well as the Freedman Center. Mike's greatest strength is his relentless commitment to customer service. Mike has been acknowledged in numerous publications written by Case Western faculty and doctoral candidates thanking him for his efforts. Mike is a living example of how one person can greatly impact an entire organization. We look forward to many more years of his continued service.
The notation "Siegal" in the online catalog refers to the Aaron Garber Library of the Siegal College of Judaic Studies at 26500 Shaker Blvd. Cleveland OH 44122. The Aaron Garber Library is the academic library of the College and the central library of the Cleveland Jewish community. It includes 30,000 volumes, plus periodicals, language tapes, music and text CDs in English, Hebrew and Yiddish. The Library's electronic catalog is part of the online library system managed by Case Western Reserve University, and is included in OhioLINK, the statewide electronic academic catalog system. Online borrowing privileges are reserved for students registered at Siegal College. Community members are welcome to browse the catalog, visit the Garber Library and borrow materials.
For further information, contact by email, or call 216-464-4050 x131 or 132.